VIP Coordinator – Full Time

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

The VIP Coordinator is the main contact for guests booked in our premier ocean front and ocean view villas in addition to any guests forwarded to our team for an enhanced guest experience, prior to arrival. The VIP coordinator will assist with pre-arrival activities for the Concierge, Spa, restaurant, beach activities, excursions and amenities, in addition to preparation of accommodation and assisting VIP Manager as a point of contact once guests are in-house.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of “Andaz, personal style”. Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hourly Rate: $28.02

Hyatt Hotels Corporation is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

This role will be eligible for the following benefits, after meeting initial eligibility period:

• Health / Dental / Vision
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid Time Off and 7 Observed Holidays
• Discounted rooms at any participating Hyatt location starting on the first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Qualifications

• Previous Luxury resort operations experience required. Minimum 1 year of administrative or concierge experience preferred.
• Must have strong knowledge of following systems:
  • Reserve
  • Opera
  • Hotsos
  • Book4Time
  • Alice
  • AlDesk
  
  
• Refined verbal and written communication skills
• Ability to work both independently and as part of a team
• Must be able to provide excellent customer service
• Must be computer savvy
• Must be detailed oriented
• Must be able to work alternating weekly scheduled work shifts throughout the week that may include evenings, holidays and weekends

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