Visitor Center Assistant

The Center Assistant will support the Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary including admissions, Nature Store and Cypress Cafe sales, visitor and volunteer assistance, boardwalk closing and membership sales. The Center Assistant will work in the Center and provide excellent customer service by eagerly welcoming each visitor with information about the Sanctuary with warmth and kindness.

This is a part-time seasonal position, working up to 25 hours per week, from January 2025 through April 2025.

Compensation:

$15.00 / hour

Additional Job Description

Essential Functions

• Deliver excellent customer service; contributing to a welcoming environment for all guests, visitors, members, volunteers, and event attendees coming through the Visitor Center.
• Support retail operations throughout the Visitor Center.
• Promote, sell, and renew memberships.
• Proactively assesses visitor needs.
• Answer the Center’s main phone line and expedites calls to appropriate departments or staff members.
• Handle difficult situations with tact and respect and reports all issues to the Supervisor.
• Provide up-to-date information to visitors regarding special events, the Nature Store, and Café.
• Develop an understanding of the ecology and natural history of Corkscrew Swamp Sanctuary.
• Responsible for processing all cash and credit card transactions.
• Assist with special events.
• Assist with end of day facility closure by clearing the Sanctuary campus and boardwalk to ensure all visitors have safely exited.
• Assist with Audubon staff to ensure that equity, diversity, inclusion and belonging principles are incorporated and followed in all aspects of our work.
• Other duties as assigned.

Qualifications and Experience

• GED or high school diploma preferred and 1-2 years of experience. An equivalent combination of education and experience will also be considered.
• Experience in a customer service, retail, or administrative support role.
• Excellent communication and interpersonal skills.
• Must be eager to learn and share knowledge with others.
• Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
• Must work well in a team and professionally represent Audubon to the public and volunteers.
• Able to follow directions and work autonomously.
• Ability to quickly learn a point of sale/ticketing database.
• Ability to handle cash and credit card transactions accurately.
• Computer experience and high comfort level with technology, including Outlook and other web-based applications.
• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
• Demonstrated personal and professional commitment to and experience in advancing equity, diversity, inclusion, and belonging.
• Ability to lift up to 15 lbs. and on occasion traverse at least 3 miles in a variety of weather conditions with or without accommodation.
• Ability to work a flexible schedule, including weekends.

EEO Statement

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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